Privacy Policy

PRIVACY NOTICE

Last updated November 17th, 2024

Thank you for choosing to be part of our community at Zap ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. At Zap, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our Bot on Telegram and Discord platforms. By using Zap Bot, you agree to the practices described in this policy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@zap.xyz.

Please be aware that we have the right to amend any of our rules and practices at any time, but the most recent version of this Policy may always be found on this page. If you continue to use our Platform after we make any changes, you are in acceptance of those changes, so please check the Policy for updates on a regular basis.

This privacy notice describes how we might use your information if you:

• Use our Telegram bot
• Visit our website at https://zap.xyz/
• Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to:

• “Application,” we are referring to our set of features and platform that references or links to this policy
• “Website,” we are referring to any website of ours that references or links to this policy
• “Services” we are referring to our features, application and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

To the fullest extent permitted under applicable Data Protection Laws, we may collect **the following data and information (collectively, “Personal Data**”) when you use Zap Bot:

• Telegram Login Information: When you log in with Telegram, we collect your Telegram ID, username, and any other details provided by Telegram during the authentication process.
• Chat IDs: We collect Chat IDs to facilitate interactions and responses between you and the Bot.
• Timestamps: We record the timestamps of your interactions to track usage patterns and improve service performance.
• Command Inputs: We log the specific commands you input to ensure the proper functioning of the Bot and to enhance user experience.
• Profile Information: You may optionally provide additional information, such as a profile picture, banner image, and other details to personalize your profile.
• Token Tracking Requests: We collect information about the tokens you request to track through our bots, which is displayed on your personal page and used to provide you with relevant updates.
• Interaction Data: We log your interactions with our bots and website to improve our services and ensure a smooth and optimized user experience.
• Transaction Information: We, and any others who can match your public digital asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, personal Information published on a blockchain (such as your digital asset address and IP address) can be correlated with personal information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you; and additional Information, at our discretion to comply with legal obligations.

1. Distributed ledger network wallet addresses;
2. Information about how you access and use our Services and/or the Rewards Program, such as your actions on the Services and/or the Rewards Program, including your interactions with others on the Services and/or the Rewards Program, photos or media you upload to the Services, your username, and other User Content you provide. We may access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in your device’s settings;
3. Communications between the Company and you including emails, social media messages, job applications, customer support inquiries;
4. Current and historical information concerning your geographic location, GPS location, transaction location, and IP addresses that you use when you use and/or access our Services. We may use third-party services such as the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google’s Privacy Policy to learn more);
5. Information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID (that allows us to uniquely identify your browser, mobile device, or your account), and other similar information.

Automatic collection of Personal Information may involve the use of Cookies, described in detail further below. Zap does not store online identifiers, device information, or geolocation data on our systems. Please be aware that third-parties with which we might interact with, such as vendors or payment processors, may store such information. We may collect and/or verify the following categories of Personal Information about you from third parties:

Identification Information, such as name, email, phone number, postal address and any information that may be legally required, including information required for Know Your Customer verification purposes.

IP address, domain name;

Device Information, operating system, browser, device name, language preferences;

Usage Data, such as system activity, internal and external information related to Zap application pages that you visit and

Geolocation Data, such as information about your device's location.

"Personal Information," as used above, refers to information that directly or indirectly identifies or is reasonably capable of identifying an individual, as well as information that can be linked to an identified or reasonably identifiable individual.

Accuracy and Retention of Personal Information

We take all reasonable steps to ensure that your Personal Information held by us is (i) accurate with regard to the purposes for which it is to be used, and (ii) not kept longer than is necessary for the fulfillment of the purpose for which it is to be used.

We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or perform marketing activities to children under 18 years of age. By using the Platform, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Platform. If we become aware that personal information from users who are less than 18 years of age has been collected, we will deactivate the account immediately and take reasonable measures to promptly remove such data from our records. If you become aware of any data we may have collected from children who are under the age of 18, please contact us at support@zap.xyz

2. HOW WE USE YOUR PERSONAL INFORMATION?

We use the collected data for the following purposes:

• To process user commands.
• To generate leaderboards and other interactive features like PNL images.
• To optimize and improve the performance of the Bot.
• Manage, monitor, and administer your use of the Services and provide an enhanced, personal, user experience.
• Provide any information, or Services, that you have requested or ordered;
• Compare information for accuracy and to verify it with third parties;
• Provide, maintain, protect and improve our Services;
• Manage our relationship with you (for example, customer services and technical support activities);
• Undertake internal testing of the Services or systems to test and improve their security and performance (in these circumstances, we would de-identify any information used for such testing purposes);
• Provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
• Detect, prevent, investigate or remediate, crime, illegal or Prohibited Activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
• Contact you to see if you would like to take part in our customer research (for example, feedback on your use of our Services and/or the Rewards Program);
• Monitor, carry out statistical analysis and benchmarking (provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual);
• Deliver advertising, marketing (including but not limited to in-product messaging) or information which may be useful to you;
• Deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers); and
• In addition to the legal and commercial uses listed above, we may be required to provide any and all of your Personal Data to governmental authorities as necessary to comply with the law. To the extent required by Data Protection Laws, or where we have a legitimate and lawful purpose for doing so, we retain information about you.

We collect Personal Information about you to provide you with the best experience possible, protect you from significant risks related to improper use and fraud, and help us maintain and improve our Services. We may use your Personal Information to:

Provide you with our Services. We use your Personal Information to provide you with our Services pursuant to the terms of our Terms.

Remain in compliance with legal and regulatory requirements. We process your Personal Information as required by applicable laws and regulations.

Detect and prevent fraud. We process your Personal Information to detect and prevent fraud.

Protect the security and integrity of our Services. We use your Personal Information, including information about your device and your activity on Zap to maintain the security of your personal account and the Zap platform.

Provide you with customer support. We process your Personal Information when you contact our support team with questions about or technical issues with your account.

Market our products. We may contact you with information about our Services. We will only do so with your permission, which you can revoke at any time.

4. HOW DO WE LOG DATA?

In compliance with platform policies, we log all commands that interact with Zap Bot. These logs include:

• Chat/User ID
• Command invoked
• Timestamp
• Related arguments

All logs are securely stored and automatically purged after 7 days to protect user privacy.

3. DO WE SHARE YOUR PERSONAL INFORMATION?

We will never sell, share, or rent your Personal Information to third parties for their commercial purposes. Further, we will not share your Personal Information with third-parties, except as described below:

1. Service Providers. We may share your Personal Information with third-party service providers for business or commercial purposes, including fraud detection and prevention, security threat detection, payment processing, customer support, data analytics, Information Technology, advertising and marketing, network infrastructure, storage, transaction monitoring. We share your Personal Information with these service providers only so that they can provide us with the services, and our service providers are prohibited from using or disclosing your Personal Information for any other purpose.

2. Law Enforcement. We may be compelled to share your Personal Information with law enforcement, government officials, and regulators.

3. Consent. We may share your Personal Information with your consent.

If we decide to modify the purpose for which your Personal Information is collected and used, we will amend this Policy.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

When our users access Zap, we may make use of the standard practice of placing data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your mobile device or other devices used to visit Zap. Cookies are used to help us recognize you as a customer, collect information about your use of Zap and better customize our services and content for you, and collect information about your mobile device or other access devices to: (i) ensure that your account security has not been compromised by detecting irregular, suspicious, or potentially fraudulent account activities; (ii) assess and improve our services and advertising campaigns.

Please note that if you reject cookies, you will not be able to use some or all of Zap’s Application pages. If you do not consent to the placing of Cookies on your device, please do not visit, access, or use Zap.

5. WHAT IS OUR DIRECT MARKETING POLICY?

Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from or about you. You may opt-out of such communications by following the directions provided in any marketing communication. It is our policy to not provide your Personal Information for those third parties’ direct marketing purposes without your consent.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data.
• Access controls to restrict unauthorized personnel from accessing personal information.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our application is at your own risk. You should only access the application within a secure environment.

7. DO THIRD PARTY SERVICES HAVE ACCESS TO YOUR DATA?

Zap Bot may integrate with third-party services to enhance its functionality. While we do not share personal data with these third parties without user consent, please note that they have their own privacy policies. We encourage you to review those policies before interacting with third-party services.

We will only disclose personal information to third parties if required by law or with your explicit consent.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to:

• Access your personal data.
• Correct any inaccuracies in your personal information.
• Delete your personal data from our records.

If you wish to exercise any of these rights or have questions about your privacy, please contact us via the provided contact information.

While customers who are located in the European Union (“EU”), European Economic Area (“EEA”) or the Channel Islands, or other locations subject to EU data protection law (collectively, “Europe”) are deemed to be customers of our North American entity, we recognize and, to the extent applicable to us, adhere to relevant EU data protection laws. For purposes of this section, “personal data” has the meaning provided in the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Lawful Bases for Processing. We process personal data subject to GDPR on one or more of the following legal bases:

Legal Obligation: to conduct anti-fraud activities and to fulfill our retention and other legal obligations;

Contractual Obligation: to satisfy our obligations to you under our Terms, including to provide you with our Services and customer support services

Legitimate Interest: to monitor the usage of Zap, conduct automated and manual security checks of our Services, to protect our rights; and consent to market Zap and our Services. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before your consent is withdrawn.

European Privacy Rights. European residents have the following rights under GDPR, subject to certain exceptions provided under the law, with respect to their personal data:

Rights to Access and Rectification.

You may submit a request at any time that Zap disclose the personal data that we process about you and correct any factually inaccurate personal data.

Right to Erasure. You may submit a request at any time that Zap delete your personal data.

Right to Restriction of Processing. You have the right to restrict or object to our processing of your personal data under certain circumstances.

Right to Data Portability. You have the right to receive the personal data you have provided to us in an electronic format and to transmit that personal data to another data controller.

To submit a request to exercise these rights, please contact us using the methods described at the end of this Policy. When handling requests to exercise European privacy rights, we will check the identity of the requesting party to ensure that he or she is the person legally entitled to make such requests.

Zap operates with many of our systems based in the United States. As a result, we may transfer personal data from Europe to other countries outside of Europe, including the United States, under the following conditions:

Contractual obligation where transfers are necessary to satisfy our obligation to you under our Terms, including to provide you with our Services and customer support services, and to optimize and enhance the Zap platform.

Where you have consented to the transfer of your personal data to a third country.

Where transfers to a third country are based on your consent, you may withdraw your consent at any time. Please understand that our services may not be available if we are unable to transfer your personal data to third countries.

Based on California law, you may have the right to request access to the personal information we have collected from you, alter that information, or delete it in some circumstances. In order to submit a request to exercise these rights, please get in touch with us using the methods described at the end of this Privacy Policy.

When handling requests to exercise CCPA privacy rights, we will check the identity of the requesting party to ensure that he or she is the person legally entitled to make such a request.

9. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@zap.xyz.